Lichfield House Terms & Conditions

A reservation forms a legal contract between Lichfield House and the Guest for provision of and payment for accommodation as detailed. Reservations are made and accepted on the following terms.

Terminologies

“We” is to imply Lichfield Hove Ltd, trading as Lichfield House;

“Guest” is to include the person registered to stay including other members of the same party who are booked in at the same time.

Accommodation offered

We undertake to supply the accommodation reserved on a room only basis for the price given. Alterations, other than a free upgrade, will not be made without the approval of the person booking. We can accept no responsibility for guests booking unsuitable accommodation unless suitability was first checked beforehand. We reserve the right to refuse or cancel a reservation considered inappropriate.

Payment of booking

A valid debit/credit card is required on every booking. Payment will be taken at the time of booking.

Cancellation charges

Reservations can be cancelled and a full refund will be given without penalty up to 3 days before the day of arrival. For purpose of clarification the cut off time is 12:00 on the third day prior to the day of arrival.

Where a cancellation is made after this time or by non arrival, the Guest will be required to pay a cancellation charge equal to the first night at the room rate quoted or to all nights at the room rate quoted for two or three night minimum weekend stays. Where a reservation is for a two or three night minimum, cancellation of only one or two of those nights will not be allowed after arrival and will be subject to payment in full.

Check-in and check-out times

Guests can check-in from 14:00, latest check-in is 18:00 unless other arrangements have been made.

Latest check-out time is 11:00.

Keys

Guests will be issued with a room key on arrival. One key will be issued per room. If keys are lost or not returned on departure, a replacement fee of £20 per key will be charged to the room account. In the case of debit/credit card bookings, the card of the person or agent responsible for the booking will be debited with the replacement fee unless other payment methods are offered and approved.

No smoking

For the convenience and safety of all guests, we have a strictly non-smoking policy. Guests who smoke in their room will be asked to leave, will be charged a £50 fee for dry-cleaning of soft furnishings from the room and may be charged for loss of income caused by the need to extensively ventilate the room before the next letting. We reserve the right to add these costs to a guest's account after departure. In the case of debit/credit card bookings, the card of the person or agent responsible for the booking will be debited with the costs, for which receipts will be provided, unless other payment methods are offered and approved.

House rules

The reservation of a room is taken as a Guest’s acceptance of these rules.

• No more than three non-resident visitors in a room at any one time
• No one other than the registered guests is to be in a room after 01:00 or overnight
• There is to be no consumption of hot/cold take-away meals in room
• No smoking anywhere on the premises

House rules to ensure the safety and quality of stay for all guests. Refusal to comply with these rules will lead to a guest being asked to pay for the room and leave.

ADDRESS:
Lichfield House
30 Waterloo Street
Hove
BN3 1AN

TEL : 01273 777 740
EMAIL : lichfield@fieldhousehotels.co.uk